Do you want clear insights into your Azure costs, reliable Microsoft support, and actionable recommendations? With Intercept’s CSP Support, you gain attractive CSP product discounts, full control over your Azure usage, and the flexibility to scale resources up or down daily. All of this is backed by expert advice from our dedicated Azure specialists, who help you maximise your Azure investment.
Choosing CSP Support is a strategic decision if you want to invest in Azure. With 40 Azure specialists working daily for hundreds of ISVs, you gain outstanding technical support and actionable insights to help you manage costs effectively, make informed decisions, and get the most from your Azure investment.
Here’s what you can expect:
Our customers experience faster problem resolution, lower recurring costs through optimisations, and complete visibility into their Azure usage. CSP Support brings clarity, efficiency and control to your cloud environment, helping you avoid unexpected charges and benefit fully from Microsoft’s programs and partner expertise.
Once you experience support like this, you will understand why many customers upgrade to our fully managed cloud services, including monitoring, security, AKS, Cloud Control, FinOps and more.
Curious about how our CSP Support can help your organisation? Check the benefits:
We have years of experience in working with ISVs, so we understand your technology stack and business model. It means working with over 40 Azure-certified specialists committed to your success.
No more confusion or disputes with proactive billing reviews ensuring accuracy and predictable Azure costs.
Azure support combined with regular proactive recommendations on Azure usage help you optimise your environment.
We handle escalations with Microsoft quickly to ensure fast support during outages or inquiries. If you log a ticket and issues are unresolved, we step in to assist and ensure quick follow-up.
Save your team valuable time: No need to train internal specialists on licence management, invoice analysis, or Microsoft escalations, we handle it for you.
For all CSP-related questions, contact your dedicated point of contact for monthly invoice checks, support escalations, licensing advice, and Microsoft updates.
You get discounts on CSP products, e.g. Azure, Microsoft 365, Dynamics 365, Windows, Security, Power Platform. The higher your Azure consumption, even more attractive your discount will get.
Scale your Azure usage up or down easily, depending on your needs. Flexibility and making sure you only pay for what you use are key. We actively help you maximise your Azure usage at the lowest costs.
Our Customer Portal provides a single, user-friendly place to monitor costs, security, compliance, subscriptions, and support in real time, with full insight into usage, licences, and tickets, plus tools to adjust licences and log requests.
With CSP Support you get more than just efficient issue escalation to avoid delays, insight and control over your Azure costs, and quicker access to Microsoft support: You get practical recommendations aligned with Microsoft best practices. We are here as your partner, supporting you with our experience in cloud environments and deep knowledge of the Azure platform. We help you maximise your Azure usage and ensure you don’t miss unclaimed benefits, such as Azure Hybrid Benefit or Reserved Instances.
A step towards more Azure services and benefits in the future
Choosing CSP support is a step towards next-level Cloud management, making your cloud even more ready for the future. Once you experience the comfort and benefits of CSP Support, many customers choose to level up their cloud management by adding services such as monitoring, Cloud Control, AKS Control, Security Control, or FinOps to experience a maximised value of their Azure cloud environment.
When a problem arises, you want it resolved as quickly as possible. We help you escalate urgent issues faster. If you initially log a ticket directly with Microsoft and the issue isn’t resolved quickly or properly, we step in to accelerate the process by escalating it directly at the appropriate severity level.
Avoid training internal staff on complex Microsoft licensing or escalation procedures. Save valuable time by letting us handle these complexities, rather than losing costly internal hours on training for licensing rules or escalation procedures.
You gain access to Microsoft experts, and through us as your dedicated contact, you can escalate issues to resolve them without having to place demands on your own team.
We help you optimise usage and licensing by identifying unused services, misconfigured pricing models (like missing Azure Hybrid Benefit), and opportunities such as Reserved Instances. This means you receive proactive advice on structuring Azure subscriptions and licensing to best suit your needs.
With our easy-to-use self-service portal, you can quickly see all your costs, usage, licences, and support tickets in one place.
CSP Support ensures you maximise the benefits from programmes, funding, and support you might otherwise miss. It also makes you aware of unclaimed Microsoft programmes such as Azure Hybrid Benefit and Reserved Instances.
Real-time insight and overview of all your important elements. A single view in the portal keeps subscriptions, support requests, and resource usage at your fingertips.
Intercept is your strategic partner if you want to make the most of your Azure investment.
With Intercept, you'll have a partner focused on maximising Azure's potential to drive innovation and business growth.
After reading this page, do you have any questions? Or do you want to discuss something? Feel free to contact us, and we will be happy to help.