Production environments do not sleep and neither do incidents. When a system goes down outside office hours, internal teams are often unavailable, escalation is unclear, and every minute of downtime increases operational and commercial risk.
Intercept’s 24/7 Incident Response ensures that the moment a Priority 1 incident occurs, a certified Azure engineer is available to take control.
This add-on to Cloud Control is designed for organisations that require a guaranteed, expert-led response outside business hours. From immediate triage to root cause analysis, we ensure stability and continuity of your most critical systems at any time of day or night.
Modern platforms run continuously, but most support models do not. When an incident strikes outside office hours, internal teams are often understaffed, unavailable, or lack deep Azure expertise. 24/7 Incident Response closes that gap with a clearly defined escalation channel and immediate eliminating that vulnerability. You gain a reliable, direct and predefined support channel that guarantees expert response. Ideal for organisations that cannot afford extended downtime, missed SLAs, or unclear incident ownership during nights, weekends or holidays.
Support is available 24 hours a day, 7 days a week for Priority 1 incidents.
Immediate response shortens recovery time during critical outages.
Certified engineers with deep knowledge of enterprise Azure environments.
Clear escalation paths and predictable, structured response.
Incidents are tracked, documented and reported in a transparent way.
24/7 Incident Response is delivered by engineers who already work with production Azure platforms on a daily basis. They understand complex dependencies, cloud-native architectures and the operational realities of SaaS, ISV and enterprise environments.
Because the service is rooted in Intercept’s Cloud Control product, every action is aligned with your existing architecture, governance model and operational standards. This enables faster root cause identification, safer remediation and minimal disruption.
“With 24/7 support, you are not just buying availability; you are buying maturity, knowledge and control when your platform is most vulnerable.”
Deni - Marketing Lead
This service is ideal for organisations running mission-critical Azure workloads that cannot afford downtime outside office hours. Typical customers include ISVs, SaaS companies and enterprises with high availability requirements and strict SLAs.
It is specifically designed for system administrators, infrastructure specialists, platform owners and technical decision-makers responsible for uptime, incident readiness and operational resilience
When a Priority 1 incident occurs outside office hours, support is activated via a dedicated phone line or automated monitoring alert. An Intercept engineer is immediately engaged, the incident is registered in TOPdesk, and remediation begins without delay.
Once the environment is stable, a Root Cause Analysis is delivered where applicable the next business day within office hours. Non-critical incidents and application-level support are excluded unless explicitly agreed in advance.
This ensures focus, clarity and a guaranteed response path in true emergency situations.
Consider the following:
If so, 24/7 Incident Response is a logical next step in strengthening your cloud operational model. Take the uncertainty out of off-hours support and put expert Azure engineers on standby for when it truly matters.
Control and optimise your cloud environment without the daily operational burden.
Fully managed Kubernetes solution as manage setup, scaling, maintenance, and optimise environments.
Optimise cloud spending and transparency for greater cost efficiency in the cloud.